Client service of the future

Tablets instead of binders

It is difficult to improve the quality of construction works, but it is possible to improve the client’s perception of the company in 5 minutes. Give a manager an iPad with an e-catalogue of flats and send them to consult clients in the queue. They will remember this service for a long time.

A convenient working schedule

It will be possible to reach your sales office by phone after 5 pm and on Saturdays, since our products make remote working available. Pick an employee who will be consulting clients in the evenings from home and receive 20% more requests.

Customer care and proactiveness

A caring employee anticipates, makes offers, asks about opinions. He or she communicates with each client dozens of times. We designed our products to make such a level of care available with every manager servicing 150-200 persons.

Awareness

When your sales office receives a call, your managers will not have to find out the same information all over again. They will be able to see all information and a complete history of cooperation right in the system.

Always up-to-date catalog of units in stock

The apartment catalog is the heart of our systems. Each developer’s apartment catalog has two views, a public and a private one. The private view allows to see all apartment statuses and leads interested in them. The public view is designed for incorporating information on websites and transferring it to real estate agencies and partners.

Have a look at how it works.

Open catalog

Prevents double booking by showing the users who have this flat opened

Supports unit division and merging in case of a project change

The most coherent sales funnel you’ve ever worked with

Separate field to log meetings is required aside from lead status for correct functioning of your sales funnel. Our systems provide long status names that will be clearly understood by managers.

Excluding all booking-related stuff off the sales funnel helps to maintain system order. As well as status grouping, which is supported out of the box.

Sales process automation

Profit: saving up time

Save around 2,500 hours a year for each 10 of your employees

Unit Booking

The software tracks bookings within the system, notifies managers about the upcoming cancellations, automatically cancels outdated reservations everyday.

Invitations, reminders

Inviting clients to sign agreements. Reminders about late payments. Target-focused, quick, effective.

Tailored search engine

Specify number of bedrooms, or client’s budget and the software will find all suitable units within a couple of seconds. Color-coding shows different availability, manager would also see what matches completely to the request, and what is “close match”.

Quick search

Simply start typing any information you know, be it a phone number, a contract ID, surname…
The system will find the lead record within a few seconds.

Smart dynamic filtering

It is one of the main differentiators of our products.
Our filtering solution allows you to easily receive answers to the most peculiar questions, such as:

How many people contacted us this month and purchased a flat under 40 m2?

How many new leads were received for the facility ‘Panorama Nha Trang’?

It is possible to work with such search results further on, for example, to make individual newsletters, follow-up calls.

No manual input

We dislike manual input as much as you do. This is why we designed our software to request as little information as possible from sales managers.

A full client’s portrait

Phone numbers, social networks, messengers

a full history of cooperation, advertising source,

related persons: family members, agents.

Post-contract service

Reassignments, terminations, additional work requests, equipment installations, agreements.

All these are no longer on paper, they are in an electronic system.

Receive reminders, easily control timely fulfillment of tasks.

Documents

Easily find documents related to particular clients. The scanned copies you need are always at hand now.

Use the data storage that you are familiar with: Google Drive, Dropbox, Box, FTP server.

Insurance for the period of recession

The real estate market is always dynamic, and it is important to get ready for recessions in advance. Appoint a position of the hotline administrator to one of your sales managers and hold a record of all calls to the company.

By the next period of economic recession, you will have a database of potential clients to work with. Even in the times of crysis, your managers will not end up sitting in an empty office with nothing to do.

Bonus rewards on merit

Stop racking your brains trying to arrange a system for employee motivation.

Our systems clearly shows which deals were facilitated by marketing and company reputation, and which worked out thanks to a hard work of your sales force. Reward employees for the deals they did hard work on.

Business Intelligence

Full transparency

Chief personnel can easily see how many leads were processed by a each sales executive in a week/month. What sort of leads they were, their quality.

All you need to know

Planned deals, signed agreements, factual down payments, terminated deals. You will be able to receive all this information from the system immediately.

Seeing is believing

Check out some of the available analytic reports right now.

VIEW THE REPORTS

Telephone

No matter how your hotline is organized, our systems will function perfectly with them. Sales workflow is simple and error-free even without IP-Telephone integration.

If you wish an additional convenience, our systems may be integrated with cloud-based IP-Telephone solutions.

Smart tasks

Smart tasks are ready filters displaying leads that have to be worked with in a particular way.

We call them smart tasks because you do not need to assign them, they do it automatically, and also because they allow you to have leads in view.

Smart pricing

Profit: additional earnings

+2 million for companies with a turnover of 100-150 million

Spots undervalued apartments

Our algorithm automatically determines the level of market demand for each flat based on buyers’ actions. Undervaluation of a few flats may lead to losses worth millions. Our algorithm helps to prevent this from happening.

Pricing changes analysis

Liquidity analysis report provides you with a general overview of your business. See how your units were being sold over time and adjust your future pricing policy to maximize your profits.

Mobility

Add leads from your phone at once after receiving a call. You do not need to stay next to a computer all the time to work with EstOffice.

This function allows you not to lose a single call to the company using mobile connection. Even calls made to personal mobile phones of managers will end up in the system.

Still have questions?

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